ShuffleIt™ Support
Real help from the person who built it.
No accounts, no ticket portals, and no chatbots. Pick an option below and your message goes straight to support@shuffleit.app.
No Middleman. Just Email.
ShuffleIt™ is built and supported by ICDRIVE LLC. Whether you are on Android or Windows, you get the same direct line to the developer. We answer in good faith, usually within a few business days.
How Can We Help?
Each card opens your email app with a prefilled subject and template.
Send a Message
General questions, feedback, or anything else about ShuffleIt.
Open email →Report a Bug
Found something broken? Include steps to reproduce and your app version.
Report Bug →Request a Feature
Have an idea? We would love to hear what would make ShuffleIt better for you.
Suggest Feature →Windows Before You Buy
Questions about the desktop app, licensing, or what is included before you purchase.
Ask a Question →Install Help
Stuck on the Windows installer, SmartScreen, or extracting the ZIP? We can walk you through it.
Get Install Help →Privacy Inquiry
Questions about data handling, permissions, or deletion requests.
Privacy Question →Installing on Windows?
SmartScreen warnings are common for independent software sold outside the Microsoft Store. See a full explanation and step by step screenshots on the Windows page.
Email not opening?
Copy the address and paste it into your mail app.
support@shuffleit.app
App Information
Current versions and platform details at a glance.
Android
- Version
- 1.1.35
- Requires
- Android 10+
- Price
- Free Download · Premium In App
- Package
- com.icdrive.shuffleit
- Formats
- MP3, FLAC, M4A, WAV, OGG
Windows
- Version
- 1.3.1
- Requires
- Windows 10 & 11 (64 bit)
- Price
- $14.99 One Time Purchase
- License
- Personal use · Your PCs
- Publisher
- ICDRIVE LLC
Publisher
- Company
- ICDRIVE LLC
- Brand
- Intelligent Creative Drive
- Founder
- William McSpirit
- Support
- support@shuffleit.app
What to Include
The more context you give us, the faster we can help. You do not need all of these, but they make a difference.
- Platform: Android or Windows
- Version (Settings → About)
- Device model or PC specs and OS version
- For bugs: steps to reproduce and what you expected
- For Windows purchases: PayPal receipt if we need to verify
What We Do Not Offer
ShuffleIt is offline software with no cloud accounts. That keeps your library private, but it also means support is email based and human paced.
- No phone support or live chat
- No remote access to your device or PC
About Windows Purchases
ShuffleIt for Windows is a one time purchase with instant access to the full installer. Because you receive the complete software at checkout, we do not offer refunds.
If you have questions before you buy or need help afterward, email support@shuffleit.app or visit our install guide.
Explore the Apps
Learn more about ShuffleIt for Android and Windows, or jump straight to the download and purchase pages.